Bookings

Bookings help customers reserve time instantly and reduce back‑and‑forth messaging. Once your booking types and availability are set, customers can request the right service at the right time—without waiting for replies.

Set up bookings

Dashboard → Business → Bookings

Start by creating a few booking types. Keep them simple and specific—this makes it easier for customers to choose the correct option.

Open the bookings screen

Go to Dashboard → Business → Bookings.

Create a booking type

Add a booking type (for example Haircut or Consultation).

Tip: name it the way a customer would say it out loud (short and clear).

Add details

Add the duration, price, and any notes (for example what to bring, or what’s included).

Publish

Publish your booking type so customers can start requesting it.

Add time slots

After your booking types are ready, set your availability. This is what determines which days and times customers can choose from.

Set weekly availability: for example, Mon–Fri, 10–6.

Keep your default schedule realistic—customers will book the earliest open slot.

Block off holidays and unavailable days: so no one books when you’re away.

If you’re taking a break, block it early—this avoids rescheduling headaches later.

Keep pricing and duration consistent: the booking form should match what happens in real life.

Consistency reduces cancellations and last‑minute “how much will it be?” messages.

Handling cancellations

Use a clear policy so customers know what to expect. The best policies are short, friendly, and easy to find.

Include:

How late someone can cancel (for example “up to 24 hours before”)

Whether deposits are refundable (and what happens if they no‑show)

Tip: place the policy inside the booking notes so it’s visible at the moment they choose a time.